NorLand Limited is diverse group of 15 specialized heavy construction businesses that have been serving the construction industry since 1954. Our Brand Promise is to continue making Anything Possible – just as we’ve been doing for over 65 years.

NorLand Limited offers rewarding careers to skilled, reliable and motivated individuals who enjoy meeting new challenges and taking a hands-on approach while working independently or alongside other experienced professionals.

We are looking for a new team member for the position of Service Writer and Parts Buyer for our Equipment Division. In this position, you will work closely with the maintenance forepersons in our heavy-duty and automotive shops and will liaise with field operations teams to coordinate and schedule required maintenance and repairs on a large variety of equipment. Candidates will be articulate and organized, combined with a focus on customer service.

Duties and Responsibilities:

• Interact with field operations teams regarding repair or preventative maintenance service requests and equipment availability schedule
• Liaise with Heavy Duty Shop, Auto Shop, and Field Service supervisors regarding maintenance and repair priority, as well as service technician schedule
• Create, approve, monitor, and close work orders
• Monitor service progress and report back to field operations with updates
• Coordinate outside service and repair vendors and issue purchase orders accordingly
• Ship components to outsourced repair and manufacturing facilities
• Calculate labour and materials cost for maintenance and repairs on equipment
• Assist in determining cost allocation for labour and parts and charge business units/projects accordingly
• Maintain and track parts inventory, shipments and returns
• Receive and respond to parts requisitions from technicians and field operations
• Request quotes from vendors, and analyze quotes to determine best value, quality and availability of parts and materials

Qualifications:

• Excellent customer service and problem-solving skills
• 3+ years’ experience in a service or parts role, coupled with experience in heavy off-road equipment and automotive parts & service
• Knowledgeable of computer applications and industry specific software such as B2W Maintain
• Basic accounting skills, including the ability to generate and manage to a budget/estimate
• Strong time management and organizational skills, with a keen eye for detail
• Valid and clean BC Driver’s License

NorLand Limited is committed to equity, diversity and inclusion in our recruitment and hiring practices.