Service & Parts Advisor

NorLand Limited is diverse group of 15 specialized heavy construction businesses that have been serving the construction industry since 1954. Our Brand Promise is to continue making Anything Possible – just as we’ve been doing for over 65 years.

 

NorLand Limited offers rewarding careers to skilled, reliable and motivated individuals who enjoy meeting new challenges and taking a hands-on approach while working independently or alongside other experienced professionals.

 

We are looking for a new team member for the position of Service Writer and Parts Buyer for our Equipment Division. In this position, you will work closely with the maintenance forepersons in our heavy-duty and automotive shops and will liaise with field operations teams to coordinate and schedule required maintenance and repairs on a large variety of equipment. Candidates will be articulate and organized, combined with a focus on customer service.

 

Duties and Responsibilities:

  • Interact with field operations teams regarding repair or preventative maintenance service requests and equipment availability schedule
  • Liaise with Heavy Duty Shop, Auto Shop, and Field Service supervisors regarding maintenance and repair priority, as well as service technician schedule
  • Create, approve, monitor, and close work orders
  • Monitor service progress and report back to field operations with updates
  • Coordinate outside service and repair vendors and issue purchase orders accordingly
  • Ship components to outsourced repair and manufacturing facilities
  • Calculate labour and materials cost for maintenance and repairs on equipment
  • Assist in determining cost allocation for labour and parts and charge business units/projects accordingly
  • Maintain and track parts inventory, shipments and returns
  • Receive and respond to parts requisitions from technicians and field operations
  • Request quotes from vendors, and analyze quotes to determine best value, quality and availability of parts and materials

 

Qualifications:

  • Excellent customer service and problem-solving skills
  • 3+ years’ experience in a service or parts role, coupled with experience in heavy off-road equipment and automotive parts & service
  • Knowledgeable of computer applications and industry specific software such as B2W Maintain
  • Basic accounting skills, including the ability to generate and manage to a budget/estimate
  • Strong time management and organizational skills, with a keen eye for detail
  • Valid and clean BC Driver’s License

 

NorLand Limited is committed to equity, diversity and inclusion in our recruitment and hiring practices.