Technical Parts & Service Representative

Traxxon Foundation Equipment (TFE), part of NorLand Limited is Western Canada's authorized BAUER Maschinen GmbH service partner, servicing and delivering parts to the rock drilling industry. We service and provide parts for drills such as BAUER, KLEMM, and a variety of others. Traxxon FE offers rewarding careers and training, mentoring and professional development for every employee and supports opportunities for their growth and advancement.

 

Traxxon Foundation Equipment Ltd. is in search of a Technical Parts & Service Representative who will answer enquiries and provide information regarding Traxxon FE’s goods, and services as well as manage the work order flow, receive payments and process requests for services.

 

Key Accountabilities:

  • Ensure customer parts and service requests are completed in a timely manner to their satisfaction
  • Maintain inventory accuracy and relevancy
  • Support work order management process from initial call through to final billing
  • Support day to day operation of the facility
  • Ensure smooth logistics for procurement and deliveries to customers

 

Duties & Responsibilities:

  • Receive customer requests for parts or service and coordinate with the TFE team to fulfill the requests
  • Assist with inventory management processes (stock counting, initiating supplier orders, organizing inventory storage)
  • Comply with health and safety program.  Support a positive health and safety culture
  • Support mechanics by assembling parts and service kits for work orders and assisting with work order close out and billing
  • Perform shipping and receiving duties
  • Maintain a clean and organized warehouse/office area

 

Qualifications:

  • High school diploma
  • Confident communicator who can coordinate with multiple stakeholders (suppliers, mechanics and customers)
  • Proficient with MS Office Software
  • Experience with technical equipment manuals, hydraulic and electric schematics, is an asset
  • Good work ethic and a willingness to learn
  • Experience with foundation drilling equipment, specifically Bauer and Klemm brands, is an asset

 

If you are interested in this role, please submit your resume to recruitment@norlandlimited.com quoting “Technical Parts & Service Representative.”

 

Traxxon Foundation Equipment  and NorLand Limited are committed to equity, diversity and inclusion in our recruitment and hiring practices