Software Support Specialist

Join us as a Software Support Specialist!

At NorLand Limited, we’re seeking a skilled B2W Specialist to work out of our Burnaby office and at various project sites. Reporting to the Director, IS&T, and working in direct support of the Business Systems, Lead, this role will be responsible for ensuring that B2W and other critical business systems effectively support business strategies, objectives, processes, and practices.

Duties & Responsibilities:

• Continually look for opportunities to maximize usage of the system to ensure ongoing business process improvement and implementation of best practices
• Work with users to troubleshoot system problems, address technical issues, and test system solution
• Work closely with team members and other business areas to mitigate risk around shared elements and critical system dependencies
• Configure system changes and changes to common data elements across modules, write queries to pull information from the system and conduct system audits to ensure data integrity
• Establish clear lines of communication and act as the acknowledged expert and primary point of contact for all business system users
• Oversee the consistent implementation of B2W throughout the organization
• Ensure established operating standards and policies are adhered to
• Identify opportunities to further utilize the system, keep up to date with new and upcoming functionality and promote enhancement to the system
• Provide technical leadership advice and system recommendations to business area team members and other corporate department stakeholders
• Develop relationships and work closely with the business system solution team to improve knowledge and effectiveness of the system
• Identify training needs and develop and deliver training to end users
• Collect and organize user feedback and trouble ticket data to identify areas of continuous improvement to the system to increase the value of the system to NorLand
• Apply knowledge of business system modules relating to the designated business area (Scheduling & Timekeeping) and maintain an understanding of interdependencies with other modules
• Enhance and create efficiencies through enterprise application systems
• Keep abreast of technological changes, anticipate opportunities, and ensure readiness for future technology changes and enhancements
• Bachelor’s degree in computer science / Information Systems or other related degrees.
• Over five (5) years’ recent related experience within a large organization with an emphasis on business systems and reporting or an equivalent combination of education, training, and experience
• Extensive experience with complex business systems, preferably in the construction industry

What we’re looking for:

• Minimum of three (3) years’ recent related experience within a large organization with an emphasis on business systems and reporting or an equivalent combination of education, training, and experience
• Extensive experience with complex business systems, preferably in the construction industry
• Understanding of project planning, project controls, scheduling and timekeeping is essential
• Experience with B2W ONE platform application management and implementation
• Experience with Explorer Eclipse application management would be an asset keeps abreast of technological changes, anticipating opportunities, and ensuring readiness for future technology changes and enhancements

Compensation

The role is a permanent, full-time position with a typical salary range of $70,000-80,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, and experience. NorLand offers a comprehensive total rewards package that includes a competitive base salary, extended health and dental plans with premiums fully paid by the company, as well as, paid time off and RRSP matching.

We are committed to your professional development with ample opportunities for growth, skill enhancement, and career advancement.

About Us

NorLand Limited consists of multiple specialized businesses working together as one team towards common goals. Our businesses make Anything. Possible. for over 65 years!

We are a trusted leader in integrated construction — connecting and enriching communities through our innovative approach. Our mission is to build lasting partnerships through unparalleled execution and leveraging our self-perform expertise. We offer a dynamic and supportive environment where your expertise will thrive, and your contributions will make a real difference in our community-focused projects.

We are a values-driven organization. Our values define how we work together, and how we partner with our clients. We invite you to learn more about our values here.

We are All Leaders

We Do What We Say

We are Open and Transparent

We Win Together

Ready to make a difference? Join us as we shape the future of construction with integrity, excellence, and a commitment to making a meaningful impact! You can visit our website to learn more about us.

Thank you for your interest in joining our team. Due to the high volume of applications received, only shortlisted candidates will be contacted.

We are committed to fostering an inclusive workplace that values diversity and promotes equity. We encourage applications from all qualified individuals, including those from underrepresented groups.